To keep things simple we only request 3 bits of information for the user: Issue Type, Severity, Location / Longitude & Latitude. After the issue has been listed our system will automatically find as much info related to the issue as possible eg. Who is the ward councillor in that area, What Municipality is responsible, Community Leaders that can assist. This information is gathered from publicly available databases and might not always be immediatly available. You can visit My Account section to update those details manually if you know them or flag a ticket for a community leader to update relevant details.