Visit the Report Issue report issue page.

First select the type issue category and then the affecting issue. If your issue is not listed you can contact us to list it if it is relative to service delivery.

1. Select the Severity of the Issue from 1 to 6
2. Enter the nearest address or landmark to generate the Longitude Latitude coordinates.
3. Select Save

Your Issue will now be listed on our interactive map

Only registered and verified accounts can access or manage issues added like update the status add additional information.  Login and visit the "My Account" section to see the history of you reports. 

Monitor is a Proudly South-African service but can be used globally. If your experiencing any issues or need to cater for your countries demographics please provide us with suggestions and requirements by filling out the information on our contact us page.

Issues can never be removed they are kept for data processing and research purposes. Each issue has a Status that is updated when a issue resolved. Only certain users can changes these statuses. This is done to ensure Councillors, Municipalities, contractors all stay aware of issues that remain active. Only Active Issues are displayed on the main map.

To keep things simple we only request 3 bits of information for the user: Issue Type, Severity, Location / Longitude & Latitude. After the issue has been listed our system will automatically find as much info related to the issue as possible eg. Who is the ward councillor in that area, What Municipality is responsible, Community Leaders that can assist. This information is gathered from publicly available databases and might not always be immediatly available. You can visit My Account section to update those details manually if you know them or flag a ticket for a community leader to update relevant details.